Customer Management System
Enersoft’s CSM offers a complete dashboard where you can see an entire customer profile at a glance.
ADDITIONAL FEATURES INCLUDE:
- Automatic welcome letter
- Detailed call log with predefined reportable fields
- Area to review customers bill and usage.
The CSM call log is fully customizable and the customer representative can choose from predefined fields such as:
- Follow up date Reporting enables customer representative to follow up on any unresolved matters.