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Customer Management System

Customer Management System

Customer Management System

Enersoft’s CSM offers a complete dashboard where you can see an entire customer profile at a glance.

ADDITIONAL FEATURES INCLUDE:

  • Automatic welcome letter
  • Detailed call log with predefined reportable fields
  • Area to review customers bill and usage. 
The CSM call log is fully customizable and the customer representative can choose from predefined fields such as:
    • Type
    • Subtype
    • Resolution
    • Follow up date 
Reporting enables customer representative to follow up on any unresolved matters.

 

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